Shipping Policy

At Naohiro Hori, our approach to shipping reflects our philosophy — quiet, considered, and intentional. We aim to ensure every parcel is prepared with care and delivered with dignity, aligning with our vision of slow, meaningful fashion.

Our garments are made and packed with a deep respect for material, space, and time. As a result, shipping is not rushed. We believe in pacing ourselves so that nothing feels forced or compromised. Quality is not only in the product, but in the process.

Processing Time

Orders are typically processed within 2 to 4 business days. During high-demand periods or new collection launches, processing may take slightly longer. Each item is prepared with calm hands, mindful of detail and integrity.

Shipping Time

Once your order has been processed, you will receive a confirmation email with tracking information. Delivery times vary depending on your location and selected shipping method. We offer standard and express options where available. Estimated shipping times will be displayed at checkout.

We work with trusted logistics partners who share our respect for consistency and reliability. However, as with any journey, delays may occur due to weather, customs, or other uncontrollable factors. We kindly ask for your patience in such moments.

Shipping Regions

We currently ship to selected international destinations. If your region is not available at checkout, please reach out to us. We are always exploring ways to expand our reach gently and sustainably.

Packaging

All orders are shipped in eco-conscious packaging. We avoid excess wherever possible. Our materials are minimal, recyclable, and reflect the quiet aesthetic of our brand. We invite you to reuse or recycle them mindfully.

Customs & Duties

For international orders, customs fees or import duties may apply depending on your country's regulations. These are the responsibility of the customer. We are unable to predict or control these charges, and we encourage reviewing your local policies before placing an order.

Questions

If you have any questions regarding your shipment or need further assistance, please email us at [email protected]. Our team will respond with care, typically within 1–2 business days.

Thank you for choosing slow fashion, and for allowing your garments to arrive with intention.