Refund and Returns Policy

At Naohiro Hori, our garments are created with care, intention, and a quiet sense of elegance. We value thoughtful decisions and understand that, at times, returns may be necessary. This policy reflects our desire to treat each request with honesty and fairness.

Every piece is made with attention to detail and meant to be cherished. If, however, your order does not meet your expectations, we offer a calm and clear return process.

Return Window

Returns are accepted within 14 days of receiving your order. To be eligible, items must be unused, unworn, unwashed, and in their original packaging. We kindly ask that all tags remain attached.

How to Initiate a Return

To initiate a return, please email us at [email protected] with your order number and reason for return. Our team will guide you through the next steps. All return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.

Non-Returnable Items

For reasons of hygiene and sustainability, we cannot accept returns for undergarments, intimate apparel, or final sale items. Please make your selections mindfully.

Refund Process

Once we receive and inspect your returned item, we will notify you via email. If approved, a refund will be issued to your original method of payment. Please allow a few business days for processing, as we aim to handle each case with precision rather than haste.

Exchanges

At this time, we do not offer direct exchanges. If you wish to receive another item, please initiate a return and place a new order. This allows us to maintain clarity and avoid unnecessary logistical movement.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us immediately. Kindly include clear photographs and your order number. We will work with you to resolve the issue respectfully and with intention.

Late or Missing Refunds

If your refund is delayed, please first check your payment account again. Then contact your payment provider, as processing times may vary. If you still have concerns, feel free to reach out to us at [email protected].

Thank you for approaching each purchase with thought and presence. We honor your trust and are here to ensure that your experience with Naohiro Hori remains quiet, grounded, and graceful—even in return.